DEFY SUX!!!!!

My ex requested I post this given her limited knowlege of computers:

I bought a Defy washing machine in Sept 2016 with a 3 year warranty. I also bought an additional 2 year warranty, making it 5 years extended. Within the 3 year guarantee period the gearbox had to be replaced. On 15 Jan 2020 I had a technician out to look at my machine which was giving further problems. He told me the shocks have to be replaced. He also in his wisdom told me my machine is old!!!!! It is not even 4 years old!! Since 15 Jan 2020 I have been without a machine. I have had no positive response from Defy at all. For a SA company who has no spares on hand, it makes a joke of what they stand for. I went to Defy Richards Bay personally, as they are not even listed in our local telephone directory. No luck there. I phoned Defy Johannesburg to get Defy Durban's tel no. Phoned Defy Durban on 30 Jan. 2020. The parts are still not available after 2 weeks!!! I am a pensioner with extremely bad osteoarthritis and cannot do my washing by hand, and even with extended warranty, I sit waiting for this disgusting SA company to honour its obligations. How I miss my LG. Wish I never listened to people telling me to buy Defy. I will never buy Defy ******* again!

P.S. This company with disgraceful service has no email address listed anywhere to include in this review in order to let them know.. very possible they don't give a damn