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verhanaalex V

1 reviews | Active since Apr 2011

29 Nov 2020, 11:48

Defy supplies faulty goods

I purchased a Defy washing machine from MFA stores in Shallcross in September this year. The spin dry function is not operational. My clothes, towels and bedding are sopping wet. I called the store and they explained any queries on guarantee is done directly with Defy. I am very unhappy with this product as I paid alot for it and yet is not of the expected quality. I was told by the store that defy will check the machine up and then decide if they can fix it or supply me with another however no refund is allowed unless authorised by Defy. I would like to know if I can pay the full price for an appliance and its not working the way I expect it to why is there no refund option? I am not happy with the quality of the washing machine and I demand a refund.

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verhanaalex V's update02 Dec 2020, 11:52
Reviewer Update
I was emailed by Ishmael Mpofweu from defy. He wants to hear nothing about a refund because they 'dont do it'. Yet they are the ones supplying the store with defective items. He offered to send a technician to me. Judging from all the complaints about the poor quality of defy products its quite clear their quality is very poor. For my washing machine to not function aftr 2 months of purchase definitely speajs volumes.i rep**** to ishmael and copied the store via email as well. Between the 2..where the company and mfa stores sold me defective items one of them needs to refund me. I am a consumer and not happy with this defy junk. I do not want constant problems.