Defy Sucks - Should've Bought a Samsung

If I could give 0 stars, I would. How pathetic is it that one of the largest appliance manufacturers in this country has so few technicians available that it takes them almost 3 weeks for a warranty claim on a washing machine less than a year old. I reported the issue on 04/06, more than a week later a technician attended and until now, NOTHING has been done. I have to continuously call to follow up, and get told the same old story" waiting for parts". I followed up again today, same thing happened when the technician is contacted, he says that his workload is simply too high for him to do everything. If my machine is NOT fixed as promised by Monday 24/06/2024, I will be taking the matter further & demanding a replacement machine or my money back. I knew I should've spent a bit more & bought a Samsung