Defy sucks, maybe Teljoy should not endorse their products

I am only rating them 1 star because without a rating I can't write a review. I don't think they even deserve the star. I rent appliances from Teljoy. I have a Defy tumble dryer that I need repaired under the maintenance contract which I pay religiously every month. I logged a call on Wednesday 17 June and was told that a Defy service agent would phone me for an appointment. Needless to say nobody phoned me so I phoned them on Monday 22 June and was told that a service would attend to my repair on the same day even though no appointment was made. I need my tumble dryer working so I took time off work to be available. Nobody arrived on Monday. On Tuesday I phoned again and was told that they do not know why the technician did not come and he was not answering his phone so they will get hold of him and phone me back. Nobody phoned me back. On Tuesday afternoon I phoned and was told that there were riots in the area which is why they did not come which is also a load of *******. I was then told by Defy that they would send him on Wednesday 24 June. I also e-mailed Teljoy to tell them about the poor service, their phone lines were not working so e-mail was the only way. I was phoned back by Teljoy telling me how they cannot loose a loyal client like me since I have been purchasing from them for 10 years and they would sort the problem out with Defy and phone me to give me feedback which also did not happen so maybe I should review them as well. They were just telling me what I want to hear. I phoned the Defy Nasional Call Centre earlier and was told that my appointment was now moved to 30 June and they can't tell me who moved it or why. I asked to speak to a manager. I was on hold for 5 minutes and was then told the system would not allow her to transfer me to the manager. She then gave me the reception number. I phoned and the receptionist told me that Jan was not available. She did not even ask if she could take a msg. I threw a temper tantrum and was told that she was transferring me to Lucas who is the other manager. His phone rang and an automated msg came up saying he was not available. I phoned the reception again. The unhelpful receptionist answered the phoned I told her that I was holding for Lucas and got cut off, without her saying a word I got cut off again. I am not sure what to do next, how do I get my appliances fixed??? I will never rent from Teljoy again and when buying appliances elsewhere it WILL NOT be a Defy appliance. I am done.