DEFY Sucks!!!

I encountered some damage to my defy washing machine which is nearly brand spanking new so it's still under warranty. So after contacting defy approximately 6 months ago, they sent someone through 2 months later to have a look. So the 'defy repair guy' comes through again another month down the line with the incorrect part. He leaves, promising to come back but but I haven't seen or heard from Defy for since the last 3 months. Defy, your customer service is pathetic. The only reason we trust your brand is because we grew up with the defy brand in our homes but you need to understand that 'I' as a customer do not need defy or any of its ****** appliances, in actual fact defy needs people like myself, otherwise known as customers. Also, I should point out to you that the level of your customer service determines the level of confidence people have your brand, seeing that you are in a highly competitive market with Samsung, LG, Russel Hobbs etc... i have been asking for repairs to the appliance for 6 months now which was never done, now I'm asking instead that you please fetch your piece of junk from house. 110 years in the business, thought you'd know better. [Email Removed]