Defy, such a deception not the brand it used to be

I bought a friend a two plate stove with oven in July 2021, by October the paint is already peeling around the plates and the big plate isn't working. Everyshop collected the stove and took it to the manufacturer to repair and we waited around 21 to 25 days. upon return the oven door isn't closing and the plate is still not working. We logged a call this time I'm told to go to my nearest store and I'm livid because I bought the stove online and I don't live close to where the stove is at. Luckily we're told they'll collect the stove but the stove is returned, had to wait over 21 days again and it still returned unrepaired. So the family spend the festive season without a stove. I tell everyshop to take their dramatic stove and give me my money, to which they rep**** the Defy only repairs doesn't refund. They collected the stove again and it was returned a few days ago, the big plate is not working and the small plate is painfully slow. I even sent them a video with the lit stove at full blast yet some had their hand place on the big plate, the small one struggles to heat up a very small amount of water. Had we gotten our money back we would of had a stove for Christmas, now we're held to ransom over such a disappointing buy, I really expected more from this house hold name. I am up to here with Everyshop and Defy. Be fore warned, trad with e***xtra care.