Defy substandard products

I bought a brand new Defy fridge/freezer combo from House & Home. The fridge was delivered and after the delivery people left and the appliance was unwrapped, we inspected it and found a nasty very hard kinda putty/silicone substance around the fridge door hinge at the bottom. On closer inspection it was found that this hard substance was pushing the fridge door rubber away, which is a huge concern which could in future perhaps lead to the fact that the door rubber won't seal properly. House&Home was contacted and the fridge is in the process to be collected and replaced asap. The concern one has, is the fact that the question should be raised how in the world could this fridge pass the quality control requirements in the factory, but as we know Defy is a local SA product, hence there should be no surprises here. We were actually warned not to get involved with Defy as their standards have dropped drastically during the past few years as most things did in SA as we know. Absolutely shocking to say the least.