Defy Stove service

<p>On 3/1/2017 reported thermostat not working to Defy service centre on ********** 339. Was given a reference number nad promise that Cape Town branch would respond in 2 to 3 days. No response. Phone Cape Town branch on 6/1/2017. Was told technical logged to attend to on 11/1/2017. No answer to why I was not informed as promised. On 11/1/17 technicial reported a spare part required. On 12/1/17 I phoned CPT branch and was told a thermostat switch part required and had been ordered. Phoned again on 23/1/17 to be told no details on job card and would be called back to confirm whati s happening. No call, so I phone again on 25/1/17 and spoke to psares who put me through to servicing, to be told part still on order and it takes +/- 111 days. When I said it was already 13 days they put me through to spares again. Spares said no part had been ordered. They made a note and tried to put me through to servicing but no answer. Promised me a response in an hour from servicing, else to phone back again.</p> <p>This is very bad service. I had my previous DEFY stove for 20 years and thus bought same brand 4 years ago.</p>