DZ
Daleen Z
1 reviews | Active since Dec 2018
19 Feb 2024, 07:49
Defy SOLAR fridge freezer and chest freezer - not working on solar
Good day Bought Defy Hybrid Solar fridge freezer and chest freezer via Hificorp.co.za - delivery took more than 3weeks - and then it was festive season had to wait for installation. And then when that happens in Jan 2024 i had to report on 15Jan solar cant carry product only work when power is on. Why did i had to buy solar if their items isnt working with solar! Got ref no 8Feb - had an appointment with technician for 16th Febr he never showed up! I sent a mail to ask them to come and collect their appliances and credit my account - now again nobody answered! I wont pay the account only the solars i had to buy! Hificorp.co.za didnt even gave me an invoice when i paid for delivery! I will never buy a Defy appliance again due to poor service i sit with 2 big elephants in my house i cant give it power the time sun is shining bright outside! So i put round about R20000 down the drain! Please come get your appliances OUT OF MY HOUSE
Helpful (0)
Replies (9)0
Replies (9)
Defy Appliances's replyOfficial
19 Feb 2024, 10:43Good day Daleen,
We apologise for the inconvenience you have experienced. The case has been escalated for prompt assistance.
The team will be in touch for resolution.
Warm Regards,
The team will be in touch for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply19 Feb 2024, 10:43
Official
Good day Daleen,
We apologise for the inconvenience you have experienced. The case has been escalated for prompt assistance.
The team will be in touch for resolution.
Warm Regards,
The team will be in touch for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
DZ
Daleen Z's updateReviewer Update
19 Feb 2024, 21:12Good day
This i hear now for the past 11.weeks - from the time delivery didnt came on the day as they promised - 1Dec 2023! And then again when appliances was reported as not starting and using solars to run 15Jan - and after i report weekly only got a ref on 8Feb -- so i dont want to hear stories - im telling u the watt on solar panels cant carry the appliances- it needs like 2 panels more each ( and i wont pay for it and wont pay someone to install) - the solar isnt just for to make a light work! You tech man was a- no show - now we go for week 12 - and Hifi already sent statement for next payment - but still appliances can only run 100% on power -- but even with power the fridge freezer dont go cold! So again i tell you CAME AND GET YOUR APPLIANCES OUT OF MY HOUSE - i cant pay for something and then its not working - you keep on delaying this - so let stop this back and forth- and empty promises and get the appliances out of my house! Im on the stage that i want it out because if it must breakdown again and i have to go 12w and more to get it fix - i dont think my words will be just straight forward - i will go to the atore abd say what i want to say out load - and it wont be any good words!
This i hear now for the past 11.weeks - from the time delivery didnt came on the day as they promised - 1Dec 2023! And then again when appliances was reported as not starting and using solars to run 15Jan - and after i report weekly only got a ref on 8Feb -- so i dont want to hear stories - im telling u the watt on solar panels cant carry the appliances- it needs like 2 panels more each ( and i wont pay for it and wont pay someone to install) - the solar isnt just for to make a light work! You tech man was a- no show - now we go for week 12 - and Hifi already sent statement for next payment - but still appliances can only run 100% on power -- but even with power the fridge freezer dont go cold! So again i tell you CAME AND GET YOUR APPLIANCES OUT OF MY HOUSE - i cant pay for something and then its not working - you keep on delaying this - so let stop this back and forth- and empty promises and get the appliances out of my house! Im on the stage that i want it out because if it must breakdown again and i have to go 12w and more to get it fix - i dont think my words will be just straight forward - i will go to the atore abd say what i want to say out load - and it wont be any good words!
DZ
Daleen Z's update19 Feb 2024, 21:12
Reviewer Update
Good day
This i hear now for the past 11.weeks - from the time delivery didnt came on the day as they promised - 1Dec 2023! And then again when appliances was reported as not starting and using solars to run 15Jan - and after i report weekly only got a ref on 8Feb -- so i dont want to hear stories - im telling u the watt on solar panels cant carry the appliances- it needs like 2 panels more each ( and i wont pay for it and wont pay someone to install) - the solar isnt just for to make a light work! You tech man was a- no show - now we go for week 12 - and Hifi already sent statement for next payment - but still appliances can only run 100% on power -- but even with power the fridge freezer dont go cold! So again i tell you CAME AND GET YOUR APPLIANCES OUT OF MY HOUSE - i cant pay for something and then its not working - you keep on delaying this - so let stop this back and forth- and empty promises and get the appliances out of my house! Im on the stage that i want it out because if it must breakdown again and i have to go 12w and more to get it fix - i dont think my words will be just straight forward - i will go to the atore abd say what i want to say out load - and it wont be any good words!
This i hear now for the past 11.weeks - from the time delivery didnt came on the day as they promised - 1Dec 2023! And then again when appliances was reported as not starting and using solars to run 15Jan - and after i report weekly only got a ref on 8Feb -- so i dont want to hear stories - im telling u the watt on solar panels cant carry the appliances- it needs like 2 panels more each ( and i wont pay for it and wont pay someone to install) - the solar isnt just for to make a light work! You tech man was a- no show - now we go for week 12 - and Hifi already sent statement for next payment - but still appliances can only run 100% on power -- but even with power the fridge freezer dont go cold! So again i tell you CAME AND GET YOUR APPLIANCES OUT OF MY HOUSE - i cant pay for something and then its not working - you keep on delaying this - so let stop this back and forth- and empty promises and get the appliances out of my house! Im on the stage that i want it out because if it must breakdown again and i have to go 12w and more to get it fix - i dont think my words will be just straight forward - i will go to the atore abd say what i want to say out load - and it wont be any good words!
Defy Appliances's replyOfficial
20 Feb 2024, 11:03Good day,
We understand your frustration but kindly bear with us as contact by the advisor has been made for resolution. You need to be available for the service and align your schedule so our Technicians can assist further.
Warm Regards,
We understand your frustration but kindly bear with us as contact by the advisor has been made for resolution. You need to be available for the service and align your schedule so our Technicians can assist further.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply20 Feb 2024, 11:03
Official
Good day,
We understand your frustration but kindly bear with us as contact by the advisor has been made for resolution. You need to be available for the service and align your schedule so our Technicians can assist further.
Warm Regards,
We understand your frustration but kindly bear with us as contact by the advisor has been made for resolution. You need to be available for the service and align your schedule so our Technicians can assist further.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
DZ
Daleen Z's updateReviewer Update
23 Feb 2024, 07:41Good day
But i was available and your guy was a no show - so we made new appointment for coming Sunday - to tell me bear with you -how long must i keep this up? And if he fix and next problem come again i have to wait 12 to 14weeks again! So again i state after service is very poor! And Hifi corp you use to sell your products is in my eyes useless they dont even want to answer!
But i was available and your guy was a no show - so we made new appointment for coming Sunday - to tell me bear with you -how long must i keep this up? And if he fix and next problem come again i have to wait 12 to 14weeks again! So again i state after service is very poor! And Hifi corp you use to sell your products is in my eyes useless they dont even want to answer!
DZ
Daleen Z's update23 Feb 2024, 07:41
Reviewer Update
Good day
But i was available and your guy was a no show - so we made new appointment for coming Sunday - to tell me bear with you -how long must i keep this up? And if he fix and next problem come again i have to wait 12 to 14weeks again! So again i state after service is very poor! And Hifi corp you use to sell your products is in my eyes useless they dont even want to answer!
But i was available and your guy was a no show - so we made new appointment for coming Sunday - to tell me bear with you -how long must i keep this up? And if he fix and next problem come again i have to wait 12 to 14weeks again! So again i state after service is very poor! And Hifi corp you use to sell your products is in my eyes useless they dont even want to answer!
Defy Appliances's replyOfficial
23 Feb 2024, 11:20Good day Daleen,
Your complaint has been noted and we are committed to improving.
Warm Regards,
Your complaint has been noted and we are committed to improving.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply23 Feb 2024, 11:20
Official
Good day Daleen,
Your complaint has been noted and we are committed to improving.
Warm Regards,
Your complaint has been noted and we are committed to improving.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
DZ
Daleen Z's updateReviewer Update
25 Feb 2024, 13:22Good day
Tech was here on time - and yes he did only an assessment- need to go back and report! So as i see it and understand an BRAND NEW FRIDFE FREEZER was SOLD WITHOUT GAS - and freezer who cant work ewih solar it seems its the motherboard/ chip who needs to be the brein is " faulty" ! My question is the following- how long Im gone wait for outcome of the assessment ? Or am I getting new appliances- because this 2 white elephants in my house wasnt used ones! And next week Im gone pay again HiFi corp! Isnt the consumer act say
"Right to Quality Goods
Tech was here on time - and yes he did only an assessment- need to go back and report! So as i see it and understand an BRAND NEW FRIDFE FREEZER was SOLD WITHOUT GAS - and freezer who cant work ewih solar it seems its the motherboard/ chip who needs to be the brein is " faulty" ! My question is the following- how long Im gone wait for outcome of the assessment ? Or am I getting new appliances- because this 2 white elephants in my house wasnt used ones! And next week Im gone pay again HiFi corp! Isnt the consumer act say
"Right to Quality Goods
When you buy an item it must:
- Be reasonably suitable for the purposes for which it is normally intended;
- Be of good quality, in good working order and free of any defects;
- Be useable and durable (will last) for a reasonable period of time;
- Comply with any applicable standards; and
- Be reasonably suitable for the specific purpose that you informed the supplier that you want to use it for."
Please advise
Thank you
Thank you
DZ
Daleen Z's update25 Feb 2024, 13:22
Reviewer Update
Good day
Tech was here on time - and yes he did only an assessment- need to go back and report! So as i see it and understand an BRAND NEW FRIDFE FREEZER was SOLD WITHOUT GAS - and freezer who cant work ewih solar it seems its the motherboard/ chip who needs to be the brein is " faulty" ! My question is the following- how long Im gone wait for outcome of the assessment ? Or am I getting new appliances- because this 2 white elephants in my house wasnt used ones! And next week Im gone pay again HiFi corp! Isnt the consumer act say
"Right to Quality Goods
Tech was here on time - and yes he did only an assessment- need to go back and report! So as i see it and understand an BRAND NEW FRIDFE FREEZER was SOLD WITHOUT GAS - and freezer who cant work ewih solar it seems its the motherboard/ chip who needs to be the brein is " faulty" ! My question is the following- how long Im gone wait for outcome of the assessment ? Or am I getting new appliances- because this 2 white elephants in my house wasnt used ones! And next week Im gone pay again HiFi corp! Isnt the consumer act say
"Right to Quality Goods
When you buy an item it must:
- Be reasonably suitable for the purposes for which it is normally intended;
- Be of good quality, in good working order and free of any defects;
- Be useable and durable (will last) for a reasonable period of time;
- Comply with any applicable standards; and
- Be reasonably suitable for the specific purpose that you informed the supplier that you want to use it for."
Please advise
Thank you
Thank you
Defy Appliances's replyOfficial
26 Feb 2024, 08:06Good day Daleen,
The team has been notified to provide feedback on the visit.
Warm Regards,
The team has been notified to provide feedback on the visit.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply26 Feb 2024, 08:06
Official
Good day Daleen,
The team has been notified to provide feedback on the visit.
Warm Regards,
The team has been notified to provide feedback on the visit.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
DZ
Daleen Z's updateReviewer Update
12 Mar 2024, 08:31And then i get 2 ref no on 27Feb and still no show - phoned now o they need invoice rhat Hifi never gave me so do you think i got this second hand - itnlook like it more than 3m after i signed for it and more than 2m in my house still not working COME AND GET YOUR STUFF OUT OF MY HOUSE I WONT PAY FOR IT ANYMORE
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=D309CB82-EAE8-46DC-A1C6-357EEB7CE5B7&Lng=19
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=3086AC8F-2517-4AC3-9B2D-8C6015E1B6EC&Lng=19
I need your truck at my house friday morning at 8h to load your stuff and give me credit thank you Im done
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=D309CB82-EAE8-46DC-A1C6-357EEB7CE5B7&Lng=19
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=3086AC8F-2517-4AC3-9B2D-8C6015E1B6EC&Lng=19
I need your truck at my house friday morning at 8h to load your stuff and give me credit thank you Im done
DZ
Daleen Z's update12 Mar 2024, 08:31
Reviewer Update
And then i get 2 ref no on 27Feb and still no show - phoned now o they need invoice rhat Hifi never gave me so do you think i got this second hand - itnlook like it more than 3m after i signed for it and more than 2m in my house still not working COME AND GET YOUR STUFF OUT OF MY HOUSE I WONT PAY FOR IT ANYMORE
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=D309CB82-EAE8-46DC-A1C6-357EEB7CE5B7&Lng=19
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=3086AC8F-2517-4AC3-9B2D-8C6015E1B6EC&Lng=19
I need your truck at my house friday morning at 8h to load your stuff and give me credit thank you Im done
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=D309CB82-EAE8-46DC-A1C6-357EEB7CE5B7&Lng=19
Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For any queries please contact our call centre on *** and quote your job number. http://survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=3086AC8F-2517-4AC3-9B2D-8C6015E1B6EC&Lng=19
I need your truck at my house friday morning at 8h to load your stuff and give me credit thank you Im done
Defy Appliances's replyOfficial
14 Mar 2024, 08:50Good Day Daleen,
The team has been awaiting your POP to start the exchange process for you. This document has not been sent to the team to escalate your resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The team has been awaiting your POP to start the exchange process for you. This document has not been sent to the team to escalate your resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Mar 2024, 08:50
Official
Good Day Daleen,
The team has been awaiting your POP to start the exchange process for you. This document has not been sent to the team to escalate your resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The team has been awaiting your POP to start the exchange process for you. This document has not been sent to the team to escalate your resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd