DEFY SLIMLINE HORRIBLE SERVICE -*********** IS AN UNDERSTATEMENT !

I feel that giving this company is not deserving of a single star to begin with

I bought a DEFY slimline stove in 2020 , a few months after that it gave an error i could cook with it , their technicians came out to fix. 2022 30th May the stove gives the same error and I report it AGAIN , I receive a job number with a link to see status of the ticket logged, as I write this review today (28th June 2022) nobody has made contact or given any information . I call everyday and im being told they are awaiting a part ( which is what i can see from the link ) . For any question i ask the call centre agent " im afraid I donot have an answer for that " I am calling literally everyday to try and speak to someone who can assist me to no success, the agents will rather provide me with a number , i have over 10numbers that wont go through to anyone because lines just ring and then i am requested to leave message of which nobody gets back . speaking to an agent i ask for the manager and i am advised they are not answering. The agents give the same responses ,manager is not answering , they are afraid they cannot answer to that . Yesterday I spoke to Kgomotso Manyisa who said her manager is Eduard Knuist , i held for over 30min to speak to a manager and she still came back to advise that manager is not responding, Surely i was sold a stove thats not in order , i cannot have the same issue two times within 3years , it is going to give me more issues and alot to spend on when its out of warranty Whats the use of the warranty if i need to wait a whole month with no service How am i expected to prepare meals for my family with such an appliance . I am quiet certain this is the worst experience ever on this brand , I hope this review goes through to many eyes especially those who are planning to buy . BAD SERVICE , BAD APPLIANCE . HORRIBLE TEAM ,***********