Defy - Shocking Service!

On the 25th June 2021, we purchased a Defy 10kg Frontloader Washing machine DAW387. My husband registered the machine on the Defy site & the machine has a 2 year warranty. In December 2021, my washing machine started leaking water from the door, under the machine & from the dispenser draw during wash cycles, creating a pool of water in front of the machine. My husband contacted Defy early January 2022 to log a complaint with them about the fault. After logging the complaint with the services department, it took almost 3 weeks for a technician to call us & to attend to the fault. A new part was ordered & installed by Themba. However, the problem has persisted & the machine continues to leak water, despite Themba attending to the fault. My husband contacted Themba 2 weeks ago to lodge another complaint & Themba stated that he had escalated a request for the machine to be replaced, however, we have heard nothing further from Themba or Defy. This is proving to be a very frustrating process as Defy service overall has been shocking. After messaging Defy again, I was assured that a Customer Care representative would be in contact with me, yet I am still waiting?