Defy Shocking After Sales Service

Bought a Defy fridge freezer in March 2021 and by May the freezer had stopped freezing and caused wasting all food stuff to be dumped.

Logged a call on the 6th May regarding a 6 week old fridge on which the freezer no longer works. The call was issued to a technician on the 6th May and on the system it shows that there was an appointment on Friday 07 May at 12:00. I have receives no calls and no technician arrived to sort this out. Shocking service and definitely will not recommend this companies product due to the above.

I called Defy on Monday 10 May at 09:30 and was told twice that an Eddie (apparently a manager in charge of this area of expertise) and it is now 14:36 and still no response.

Service paper: ***

This is completely unacceptable and would appreciate a call ASAP