SJ
Sesetu J
1 reviews | Active since Jun 2026
06 Jun 2026, 11:59
Defy Services Parklands Appliances
Worst service ever I have been waiting for maintenance for close to a month now ( a part was ordered and maintenance was scheduled for 04.06.26 and they didn’t pitch. Called Defy yesterday to do a follow-up and they said they would get back to me and they say they did but there is no missed call from my side. Tried to lialise with them only to have a Karen from Defy Services Parklands Appliances shout at me as if I am a kid.
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Defy Appliances's replyOfficial
08 Jun 2026, 08:48Good day Sesetu January.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
Defy Appliances's reply08 Jun 2026, 08:48
Official
Good day Sesetu January.
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Defy Customer Care