Defy service sucks!!!!

I lodged a complaint with Defy service centre for a faulty fridge under warranty on 22 March 2018. A week later a technician came to check the fridge and said they would have to get replacement parts to repair the fridge. No further communication from them until the 6th April. On the 6th April, after no response from them, I emailed Thando the service controller at Defy, who forwarded my email to Jan, the field service manager. On the 11th April after no response from the Jan, I again emailed Thando, who again forwarded my email to Jan. I received an email from Jan on the 12th April stating that the parts will arrive on 16th April and the repairs will be done. STILL NOTHING DONE. Do not buy Defy, their products are inferior, their service non existent and they do not care that their brand reputation is going down.