Defy service is pathetic

I have been having issues with my fridge since last year. Defy eventually uplifted my unit after having fought with them for months, to inspect it in their Midrand warehouse. They took the unit beginning of December 2020, they left a loan unit, which stopped working in February. They send a technician to come have a look at the loan unit. He advised there are parts that failed. This was on the 19th of February 2021.

I then received a call from defy that my fridge cannot be repaired, they will have to replace it. They requested that I send them the proof of purchase, because I didn’t have it, I had to go back to the retailer that to get a reprint. I went to get a reprint and sent it to Madeleine Kruger from Defy, on 10/03/2021. In the email I asked her to please acknowledge receipt of my email which I have not received. I followed up with the call centre and spoke to Nomsa, who asked I send her the proof of payment, which she will escalate to the warehouse manager. I sent the email on 10/03/2021. I have not heard from the warehouse.

Every time when I follow up with defy, I am told that Lucas will call me, I have never received a call from him, and he doesn’t care about customers.

I have not had a fridge. The service at Defy is pathetic. I will never in my life but a defy appliance as they are unreliable and the after sales service is very poor.

Furthermore I had to pay R850 for the call out when the unit is still under warranty.