Defy service is pathetic

I bought a defy washing machine from house and home around 3 months ago. My wife spoke to a manager At defy by the name of George who gave all sorts of trouble shooting that we have already tried giving us confirmation that the problem is the machine, then George sent out Adrian (technician) who came all the way to my home to stick his head into the machine drum without lifting a single tool and say everything looks ok. He then takes pics of the spoiled clothing that we now have thanks to the machine and tells me that he has to show this to his boss “George” and will let me know the following day what will happen next. It’s 3-4 weeks later and I’m still waiting on this response. George then let’s house and home know that we simply not using the machine correctly, after we confirmed all forms of trouble shooting and with the technician Adrian admitting to me face to face that the machine is too new to be having this effect on the clothing or even to be cleaned which we also have already tried. House and home notifies us of what George’s decision was relating to our complaint which is simply to do nothing about it whilst we sit with numerous clothing items that can be thrown away due to how the machine has soiled them. At first I was simply being civil and just asking for defy to simply replace this machine as there is clearly something wrong with it but now that George has furthered my irritation quite frankly ****ed me off. I not only want this machine replaced, I also want compensation for the clothing soiled by this machine which Adrian has proof of and which I can supply more proof of.