DEFY SERVICE IS DISGUSTING

Defy is one of the most pathetic companies to deal with. As a company, we purchased spares for their Defy 2-Plate and 3-Plate HOBS. Then waited months. Then to be told there is no stock and they cannot tell us when they will get spares. Requested a refund and 3 months later, still waiting. Every time we request refund, we are told that they "sent the request to HQ". Absolutely shocking!