Defy service is bad (tygervalley)

I logged a request for an agent to come check why my double door fridge and freezer is not working. Call was logged to defy tygervalley center.

An agent made contact on the 9th we agreed on a time and for some reason the agent didn't get my address at first on google maps second reason why he didn't get to my place that he apparently works in the area couldn't get any signal after an hour of looking for my place. Wish tracker can be checked and settle light can follow the vehicle. Keep in mind it was rhe SHONA no network had any problems to not receive signal problems. So he told me his working time stops at 16:00pm and doing me a favour getting to my place after hours. That was the 9th February 2022.

On the 10th i made contact with the supervisor the morning i have all the call logs also. The agent had to be at my place to see what the problem is was an instruction. At 16:00pm the agent phoned me to let me know he will not make it and does not work that time in my area. The agent told me to make provision for his time at 09:00am the 11th, whereby i told him i wont be home from 06:00am to 20:00pm that day and also i im busy the Sunday. He insisted that i leave my plans (attending a funeral thats about 35kilometers from my place) to be home at 09:00am Saturday. I got upset and put him on his place. Remember the supervisor told me he will be at my place the Friday that i arrange at work the Thursday and Friday to be home but he didn't come.

The manager had to contact me the Monday 14th Feb after 12:00am to settle this. NO CALL whatsoever. I left it, the 15th February i phoned them 14:22pm to ask what is happening someone took all the details to follow up to this matter and trying to arrange an agent but obviously it was too late in the day for one to come out.

So now my meat is all off and i had such a bad expierence with the frist agent that had to assist me and gave me so much lip and attitude as to his doing me a favour to come out and i still have warranty and my slip. And still waiting upon the manager to get back to me regarding the agent who's telling me all kinda stories as to why he dont work a certain time and telling me i need to be home in the morning necause that's his time slot for my area. Or i can let my child be home so he can come at his time to look at the problem my fridge is giving.

Ref ***

I'm sitting with a problem, they told me all calls are being recorded so im hoping they can go back to that aswell and the agent.

The service we should be happy about from Defy and i have so many appliances with this product it's really good but the service they tendering after sucks. Now im wondering should i change product because of an agent?