Defy service is bad

How's this for a story. I ordered and paid for a Defy washing machine switch with Claremont appliances in Cape Town in January 2021. It cost me R95 - a small item without which my washing machine is inoperable. I have called countless times and still, 8th April 2021, I still don't have it! The stories I am told, the explanations of the item not being available or ordered but also sometimes available and about to be collected abound. I'm frustrated and deeply disappointed. If I could hand it my Defy washing machine I would but I am captured. Three month on I must wait. I will certainly think again before buying a Defy product and will certainly not recommend Defy. The service is appalling