Defy service is a disgrace to the human race!

As a family we have made use of Defy appliances for most of my life, I didn't hesitate to choose Defy when looking for a full GAS OVEN & Stove unit. I choose the all new DGS900 from Hirsh's whose service was fantastic and had plenty of other options available to me.

Excitement was short lived when we realized the oven on the unit did not, unfortunately for me this meant starting the dreadful process of dealing with Defy. After logging a call and been told someone would come out on the following Saturday no one arrived. On Monday when the call center finally opened again I contact them only to be told no technicians work on Saturdays.

After many phone calls and getting hold of the "Manager Thato" I was assure that not this Saturday but the next we would have a technician come out. Guess what no show, I then arranged for the Technician to come out that Wednesday. When the Technician arrived he didn't even know how to turn on or operate my unit he thought it was electric. I had to guide him.

After a while he said the unit needs to be replaced and left. I then received a sms to say the replacement was been processed. Now two weeks later I get a sms to say my job has been closed and I can rate defy services.

When I call them I get told the warehouse is still processing. I have been with out an OVEN for close on 3 months now. Today I will request that Hirsh collect this DEFY oven and replace with a brand that cares about its clients!