Defy service complaint

Appalling service from Defy It’s now 7 ½ weeks that we sit with a broken washing machine from Defy which should have been fixed long ago because it is still under warranty. In countless telephone calls we had to deal with *********** service technicians, unfriendly receptionists, unkept promises from all levels of staff, including supervisors and managers who are simply not available to take calls from an unhappy customer, because they are not in their office most of the time and/or they aren’t willing to answer their phones anyway. So, said 7 ½ weeks after the first complaint there is still no info, no word from them whatsoever what their plans are to deal with this matter, whether they will fix the unit or replace it, and WHEN. We have run out of patience. They must do it now now. We are sick and tired of Defy. If that is the standard level of service that one must expect when buying a Defy product then one should rather think twice before doing so.

Persons contacted so far: Service technician, supervisor Shawn Mankwe, Manager Lucas and his boss (name not known)