DEFY Service Centre - BAD After Sales Service

<p>The DEFY Service Centre boasts of the product "Defy", but their after Sales Service and Support sucks bg time!</p> <p> </p> <p>I called the Service Centre at least 3 x times on numerous days and was 'unexpectedly' cut-off 7 out of 10 times.</p> <p> </p> <p>Desperate in my efforts to get the relevant service on my Defy Product, I tried over and over again, holding on to the background "voice on hold", which boasts about making your life easy and "You can Rely on Defy... etc." for periods between 10-15 minutes every time...</p> <p> </p> <p>I eventually get through to "report my problem" with my appliance. The call is logged with a reference for a service technician to come out and then I realise there are no "arrangement" made as to what time of the date agreed upon, that the service tech. will be at my home.</p> <p> </p> <p>I call the DEFY service centre again with the same "run-around" with my calls being cut-off, and then finally when I get through, the agent that I am speaking to - 'no greeting the customer and being polite at all', tells me that the service tech. will be out tomorrow, no time can be arranged, as he gets his service calls only tomorrow morning. I then enquire should I take the day off from work to wait for him, in which case the agent rudely tells me to hold on for her manager, and the call is cut off again!</p> <p> </p> <p>You cannot rely on Defy every time, especially when you get the worst service rated in my books, since Telkom or similar public service departments!</p>