Defy service center is the worst

We had a defy fridge which , was still under warranty , we called the service department for it. The technician came declared the fridge dead and we were due for a new one . Since February 2021 we been sent from pillar to post , not knowing who to deal with, when u have spend so much airtime calling they ,you end up not finding the exact answer . Ref no:*** which we don't even know if it exist or not , because when we call , it will take them ages to trace it . The service I so much poor , the guys who works there do not understand customer service. I have all my appliences under defy but I have learnt that when ever they tell thier customers about warranty , they are just saying it because of market ever since February 2021 , we don't have a fridge , I even called told the about how much we need a refrigerator, since my mother's medication need to be refrigerated . They didn't bother reported no there facebook account nobody still cares . As we speak my mother is fighting for her life at Hospital , since she has not been getting her medication probably ..I had to take her medicine to work for a fridge , she will have to skip her doses , due to a company which we have trusted with all to make sure her medicine are chill . I work like to know if will we ever get a fridge or must we start budgeting or getting loans for a new one since defy failed us .