defy service

My fridge / freezer broke on Monday night. Logged a support call on Tuesday morning at 8am. Since then I have spent almost 4 hours a day, every day on the phone trying to get a temporary fridge / confirm when a technician will be attending.

It is now Friday 11:58am all my food for the month has spoiled. Still on hold. Every time I have to explain the situation, then I get transferred and hung up on.

This is a ****** joke