DEFY SA more like "DENY SA" of VALID Warranty. De*****ing dirty aftersales tricks.

Your response has just proven how *********** your team is. Thank you

Lets try again...Read slowly this time ok?

Check your OWN DEFY SA Facebook Page from September 2019 where you tell the world about your amazing 5 year warranty on dishwashers! There is a nice video there too about 3 year + 2 year with registration.

I have sent the link on email as well as photographic evidence of the picture I took in 2019 showing 5 year warranty on the dishwasher.

I only quote facts.

Dear South African consumers, take note of how you will be treated like a ******** for a simple valid warranty claim that is in black and white.

Dear DEFY SA, here is a tip, don't delete the post from your Facebook page in 2019. I already recorded a video of it.

Now please send a technician to fix my dishwasher. While your *********** warranty team debates about your own T's and C's, my family is struggling for over a week now.

There is no profanity at all. The Hello Peter website is censoring words that it deems harsh. I am using the same words in the emails. ZERO profanity.

So South African consumers must have a tolerance for Defy SA blatantly not honoring a valid warranty claim? It's YOUR advert on YOUR webpage and I must jump through hoops to prove it.

DEFY SA has time to respond on Hello Peter but no time to respond to emails or return calls?

Lets keep it simple:

1. September 2019 DEFY SA advertises 5 year warranty
2. Loyal customer buys the product and registers for 5 year warranty and receives written confirmation.
3. 4 Years later a loyal customer tries to claim
4. Loyal customer is denied valid warranty claim and asked to pay

You agree?

Please respond here. Makes the submission to the Ombudsman easier.

Thanks for confirming that you were wrong in your first response here. You said the promo only started in Jan this year in your first response? Now when faced with proof, you change your story and are now saying September 2019. Maybe you do need to check your facts first hey.

Check your facts again, my dishwasher had a 5 Year Warranty Promo sticker on it as per the photo taken in August 2019. I made the purchase based on this premise.

The facts are here in black and white again, simply by the trail of responses here, it has been proven that DEFY SA issues warranties without implementing the correct tracking procedure in the aftersales team.

ADMIT you are wrong, say sorry and honour the warranty.

The Warranty states, that Parts are covered by DEFY. Customer liable for Labour. Pay for the parts. I will pay for the labour. Simple.

I am not asking for any favours (although it would be due given the hours of admin created by your team not being trained), only that what is in black and white is honoured. 3 Years + 2 Years.

So in summary, DEFY SA implemented and advertised a 3 + 2 Year warranty in 2019 and failed to implement the correct process to track and manage claims for this "promotional warranty" (FACT)

Thanks again for confirming how brilliant your aftersales team is. I have to use sarcasm or Hellopeter will censor.

I sent the photographic evidence on email to Ishmael anmd team and nobody bothers to reply.

What is frightening for us innocent consumers, is that DEFY SA implements promo warranties to lure customers into buying their products, then forgets about it.

Then, demands pictures as proof?! And makes customers have to beg and waste time on these forums to simply get what is fairly due to us. Who's job is it to remember what Promo warranty YOU advertised?! Its beyond a joke.

What about those customers that didn't happen to take a picture of their new dishwasher in 2019?!

To-date, not a solution (8 days later) and not one single apology.

Frightening how poorly customer oriented DEFY SA is. Only interested in avoiding responsibility.

Anyway, you guys will here from the Consumer Ombudsman soon.

Reference number: Id-VDQ7VJW9