Defy repairs

I called Defy's national repair call centre ***) on 6/01/20 to make a booking for a repair. I specifically asked for the technician to come out on 10/01/20 as I was away on holiday. They made a note of this and I was given a ref no (***) On 10/01/20 I contacted them again to enquire what time the technician would arrive. I was told that the technician was dispatched on 09/01/20, he had tried to call me but I did not answer !!! Firstly, I have no missed calls at all. Secondly, I always answer my phone. Thirdly, why come the day before the requested appointment. To call them *********** would be an understatement. Their quality of service matches the quality of their products. Useless and **** !! Slowly, I am replacing all the defy **** with quality brands ( some of which actually cost less than defy) I contacted Bergens appliance repairs and the technician was sent 2 hours later.

Ps. The defy call centre couldn't care less if they tried. No apologies and forget trying to speak to someone in management...ever !!! Useless, pathetic, 30% pass rate in action !