JR
Jacques R

1 reviews | Active since Jan 2013

18 Nov 2021, 13:01

DEFY Refrigerator

I cant believe the poor quality of the defy appliances. I bought a Defy fridge at OK furniture Zevenwacht branch in Cape town back in April 2021. Within two( 2) months the fridge made audible noise like a compressor busy failing. I logged the first call back in September 2021. The agent assessed the the fridge and said he could not find anything wrong with the it. A few months later and the noise is back louder than ever. I logged another call, a different agent came to investigate and diagnosed the compressor being faulty. Initially I was under the impression that they will replace the compressor with a new one. I was very much mistaken, instead they are busy hacking an welding trying to get the compressor to hold pressure. The refrigerator is eight(8) Months in my possession and it is falling apart already, imagine five(5) years down the line this refrigerator is going to be on life support. I don not want any defy products in my house ever again. People use their hard earned money to purchase their appliances and then have to deal with this poor service from defy and poor standard of appliances. Do not buy Defy appliances and OK Furniture customer service is horrible to totally disgraceful.

0
Replies (2)
Defy Appliances
Defy Appliances's reply18 Nov 2021, 15:43
Official
Hi Jacques

We sincerely apologize for your unpleasant experience and would like to rectify it. 
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. 

Kind Regards, 
The DEFY Team

JR
Jacques R's update24 Nov 2021, 11:13
Reviewer Update
Thank you for responding but no official Defy rep contacted me to discuss my concerns. A new development after the technician attempted repair, the refrigerator is not keeping my groceries cold and I'm in risk of loosing all my food. Thanks again for a Top quality product DEFY. I will lodge an official complaint.