ZZ
Zakkie Z

1 reviews | Active since Jun 2018

08 Jun 2018, 21:13

DEFY QUALITY BAD

Bought a Microwave at a retail store and it less than 2yrs old. The appliance that was purchashed cannot be returned to the retail shop as it has a 1yr garantee on it as per the salesman. The problem is not the fact that it Cant be returned, however the problem is the QUALITY of the Microwave, as the bottom is rusted and its not evens 2yrs old yet.

You pay for something which is expensive thinking it would keep you longer than two years. Its the QUALITY in which im disappointed in, as for me im stucked with a Microwave that i cannot use as the bottom of the inside is rusted. The part that i am scared of is it explodes.

Dont get me wrong it was well taken care inside and out. I would like to get a replacement as i paid alot for an item that cannot be used again, so why should i pay a third party Person to come fix it and use extra cash out of my pocket. Its the QUALITY im disappointed in as my Microwave is broken and i dont evens have it for 2yrs

0
Replies (1)
Defy Appliances
Defy Appliances's reply11 Jun 2018, 09:42
Official

Hello Zakkie,

Thank you for getting in touch with us and letting us know about your experience. This is certainly not acceptable, so we'd like to get in touch and get more details. A member of our team will be in touch as soon as possible.

Kind regards,

Defy Brand Team

Best regards,