1 reviews | Active since Apr 2014
Defy products quality going down the tubes.
So my mom bought a defy fridge / freezer side by side about 5 to 6 years ago expecting it to be the quality that she over all her years have accustomed to regarding Defy product. Alas, that is not the case and I would like to send this mail to inform you that your products quality is incredible bad. I can not believe you sell things like this to an unsuspecting public just to make a buck out of them. Then from pensioners, my word, how disgusting is that of you. There is a huge what looks like a rust mark in the middle just above center of the fridge part. Nothing touches it, nothing sc****d it, it just appeared one day. This is at the point where she got a fridge guy out to see if he can fix it. He said he cant and that you had a whole batch that gave the same problem. I can only imagine all the poor people that you have done in. Telling them its the quality you use to make and worthy of the Defy name. Now she cant even sell it, not can she fix it. He says it will just get worst and worst until it stops working. You should be ashamed of yourself. I will not tick the box for marketing material as no one in my family will ever buy Defy again. I will copy this and post it to hello peter as well. The aim, trying to stop people who want to buy your products, so that they are informed about the horrible product you are putting out there. Thousands of rands down the toilet, pensioners in tears not knowing what to do. Shame on you.
Firstly, I would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that I have passed your message on to the service team, I will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, I would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that I have passed your message on to the service team, I will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
