Defy products are not a good buy .

I logged a reference at Game on 09/01/2025 about the defy washing machine that I had purchased on 2023. Job number *** the machine is no longer working .it doesn't spin. .it take almost 4 weeks for the technicians to come and sort out my machine so I thought .they came on the 31 /01/2025 .they had a look at the machine and say that the belt in the machine is missing and we must advise where is the belt and they can't fix the machine .first of all why would we inconvenience ourselves and take a belt that we know nothing about. They opened the machine and found shredded clothes.They also said that a bottom part of the machine is missing. Surely we bought a defaulted product because it's not like it washes the clothes properly. I am deeply appalled by defy and I changed my Lg products to them which I regret.