Defy products and service rate a minus 10

I wish there was an option to score -10. I bought a Defy fridge freezer 4 years ago. I week after the warranty expired the freezer gasket became faulty. This means that the freezer doesn't seal and everything in the freezer has to be discarded. I had to log 2 service calls and wait 18 days to get it repaired. Less than a year later, the new gasket has also become faulty, I need to pay R1,800 for a new one and defy doesn't have stock.