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TvdH
Talitha van den Heever

1 reviews | Active since Dec 2019

26 Jan 2026, 10:27

Defy Port Elizabeth

I have been struggling to get my dishwasher fixed. It is just over 12months old and already broke. Not only is it my second Defy unit to brake within the first 24months, I also have been struggling for 6weeks to get it sorted. Worst service ever! I have phoned a thousand times to follow up, with no results.

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Replies (4)
Defy Appliances
Defy Appliances's reply26 Jan 2026, 14:10
Official
 
Good day Talitha van den Heever , 
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. 
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. 
 
The service team will be in touch. 
 
Warm Regards, 
Defy Customer Care 
TvdH
Talitha van den Heever's update29 Jan 2026, 11:10
Reviewer Update
Yet, another 3 days has passed with no feedback from the service team.
TvdH
Talitha van den Heever's update11 Feb 2026, 08:51
Reviewer Update
So this is still not sorted. After replacing it only on the 2nd of Feb, the dishwasher is still not working. I contacted them and they were going to get back to me. It is the 11th of Feb. When I phoned now, they said the job is complete on their side, no further work to be done. never am I buying a defy again!! Absolute ******* service!!!!!!!!!!!!
Defy Appliances
Defy Appliances's reply11 Feb 2026, 11:02
Official
 
Good day  Talitha,

Please accept our sincerest apologies for the inconvenience experienced. 

The team has been notified to contact for assistance and resolution.  

 Warm regards, 
Defy Customer Care