Defy - Poor Warranty Support on Faulty Product

Reference Number *** Support case logged 2022 11.22

Less than 2 year old (5 year warranty) fridge freezer's freezer was working intermittently because the air circulation fan was oscillating. What kind of ball-bearing fan packs up inside of 2 years? A cheap brass bush fan does that.

Case logged on 22 November - took a week for a technician to come out after a few escalations.

A week later apparently there's still no spare part available. It's a fan, this isn't difficult.

Can I please have the part number so that I can order the part myself and have it couriered over?

Additionally, there's no SABS mark or electrical information label on this fridge. Are Defy products even legal in South Africa?

Is the Department of Trade and Industry aware?