Defy poor service

I brought a new top loader in October 2023. It broke and I waited days for a technician. Defy promised to deliver a new machine....I am waiting since 7 February. Because I am still waiting, I brought another machine (not Defy) I desperately want a refund because I really don't want that Defy toploader anymore BECAUSE it is still not delivered. I can't be without a machine for this long. Everytime I phone they promise it is going to be delivered that day. Still no delivery.