Defy Poor Service and Quality

I bought a Defy fridge and it started giving problems after 6 months. The fringe is still under warranty and after contacting defy about the problem it has been 2 months with no help from Defy. They said the will provide a loan unit and take take away the fridge for repairs. After manipulate phone calls and emails defy still has not come to collect the fridge. Very poor communication and service from defy.