DEFY - POOR SERVICE

Bought a 18 kg twin tub washing machine July 2021 from Bradlows in Nelspruit, last week it stopped spinning, called the store, they logged the call with defy and gave me the Ref nr. MO/DEFY/***. And nothing further happened? when i called Defy this morning 19/10/2022, they stated that the machine was out of warranty? I have a book that came with the Machine stating that there is a 2 year warranty ? Is this really how Defy treats their customers? Defy - PLEASE SORT THIS OUT