PG
Philip G

1 reviews | Active since Feb 2018

26 Feb 2018, 18:36

Defy Poor service.

I bought a Defy dishwasher (DDW 176) on 31.07.2017 from CLR Electrical in 117-119 George street Kimberley and paid cash for it. From day one the dishwasher trip the main power, but did work for from time to time. In January 2018 it trip the power again, and refuse to start. We went to CLR on 22.01.2018, as the dishwasher was still under warranty. The salesperson made a copy of our receipt and promised us that a Defy technician will come to our house to inspect and repair the machine within 3 - 5 working days. After almost a month of waiting I sent Defy a complaint about the machine. Reference no.855732 date 19 Feb 2018. An agent of Defy(Bloemfontein) contacted me on 19.02.2018 and assured me that a technician will come and fix the dishwasher within 3 working days. Till today no technician or call receive from anyone. I am very disappointed in CLR and Defy for very poor service.

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Replies (1)
Defy Appliances
Defy Appliances's reply27 Feb 2018, 08:41
Official

Hello Phillip,

Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the delay in service which you have received, this is certainly not acceptable and we'd like to have this resolved for you as soon as possible. A member of our team will be in touch soon.

Kind regards,

Defy Brand Team