Defy - Poor quality products and no backup service

I bought an expensive fridge almost three years ago and have had numerous problems with it and have to rely on the Defy Service/ Repair call center to resolve it. In early January this year I had another problem with the fridge and logged a service call with Defy, its still not resolved and I escalate the call at least twice a week with no results. I am very dissatisfied with the Defy product as well as the backup service. I won’t buy Defy again. Thanks for nothing