NH
Nonjabulo H
1 reviews | Active since Apr 2018
13 Jun 2025, 12:24
Defy poor quality
I bought a Defy kettle in March, the glass cracked by the handle whilst boiling . I took it in and was advised by the consultant at Makro that defy won’t assist after she sent defy the picture. The kettle has no dent or any other cracks for a kettle that “fell”. How is the glass cracking whilst boiling and loose handle the clients fault. Super disappointed with Defy
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Replies (3)
Defy Appliances's replyOfficial
13 Jun 2025, 13:23Good day Nonjabulo,
We apologise for the inconvenience caused.
Unfortunately Fragile items such as glass, ceran tops, bulbs, cosmetic components, discoloration of components due to water, chemicals or heat, or damage caused by usage and/or cleaning is specifically excluded as a warranty claim. Cracked, rusted or corroded solid plates, vitreous enamelware, rust, cosmetic wear or cosmetic/ external damage to products/components are specifically excluded from these warranties.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
Unfortunately Fragile items such as glass, ceran tops, bulbs, cosmetic components, discoloration of components due to water, chemicals or heat, or damage caused by usage and/or cleaning is specifically excluded as a warranty claim. Cracked, rusted or corroded solid plates, vitreous enamelware, rust, cosmetic wear or cosmetic/ external damage to products/components are specifically excluded from these warranties.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply13 Jun 2025, 13:23
Official
Good day Nonjabulo,
We apologise for the inconvenience caused.
Unfortunately Fragile items such as glass, ceran tops, bulbs, cosmetic components, discoloration of components due to water, chemicals or heat, or damage caused by usage and/or cleaning is specifically excluded as a warranty claim. Cracked, rusted or corroded solid plates, vitreous enamelware, rust, cosmetic wear or cosmetic/ external damage to products/components are specifically excluded from these warranties.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
Unfortunately Fragile items such as glass, ceran tops, bulbs, cosmetic components, discoloration of components due to water, chemicals or heat, or damage caused by usage and/or cleaning is specifically excluded as a warranty claim. Cracked, rusted or corroded solid plates, vitreous enamelware, rust, cosmetic wear or cosmetic/ external damage to products/components are specifically excluded from these warranties.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NH
Nonjabulo H's updateReviewer Update
13 Jun 2025, 13:34Thank you for the reply. 3 months though than the brand itself has poor workmanship what a waste of money
NH
Nonjabulo H's update13 Jun 2025, 13:34
Reviewer Update
Thank you for the reply. 3 months though than the brand itself has poor workmanship what a waste of money
Defy Appliances's replyOfficial
06 Oct 2025, 15:45.
Defy Appliances's reply06 Oct 2025, 15:45
Official
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