HT
Hendrik T

1 reviews | Active since Jul 2016

21 May 2018, 13:12

Defy - poor poor after sales service.

I wrote to "Hellopeter" about 2 weeks ago but got no satisfaction. I will repost my letter and hope something will come of it. "MEMO 2 May 2018 I bought this gas oven/stove and had no hassles with it. I contacted Busisiwe Moshokwa via email and she had a technician coming out to have a look. The oven gas regulator is faulty and need to be replaced, but according the technician, they are almost obsolete. Am I to believe that Defy do not carry spare parts and that after every 4 to 5 years have to buy a new gas stove/oven to the value of about R 7000? If this is the case, I will definitely have to post this on social media so that people are aware of the situation. Please try and assist me in repairing my DGS 130. Regards, Hendrik. Contact no : +27-82- ********** . **********

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