Defy poor customer service

I purchased a defy gas oven, defy fridge in July from Makro Vanderbijlpark, it was delivered and left in the same place till I needed it. I was in the process of building a house, so the items weren't touched or moved. In August I wanted to measure the fridge in order to get measurements for my cupboards, while doing so I had noted that the fridge was completely damaged and the radiator is severely bent and broken off. I contacted Makro and the manager told me they can't help me as this is after their 14 day policy. Subsequently I have been in touch with defy, a guy came out to view the damage and I never had any feedback. I have phoned defy multiple times, and I still don't have an answer as to when this will be resolved. I have spent a lot of money, and I feel completely done in by Marko and Defy. This fridge was not damaged by me as it was delivered like this. I have had to borrow a fridge as I have moved into my house now.

I am so dissatisfied with the after purchase service by both Makro and Defy, they are quick to take your money but when there is an issue they don't seem to care about it. I was looking to buy more general merchandise from Makro and Defy but after this I will not support either ever again.

Completely dissatisfied customer.