Defy - poor customer service

I would like to lay a complaint against defy refrigerator. Defy had done an assessment of our fridge at our premises. They indicated that something is wrong with the thermostat and they will contact us again to pick up for further assessment at their warehouse. Days had passed and on the 8th of April 2022 our fridge was collected and taken to defy warehouse. According to defy the thermostat stopped working. Up until now there is no response from them regarding an update with the refrigerator. The last contact we had with defy was that they are waiting for someone to pick up and deliver it to our premises, which was on the 14th of April 2022. This shows a lack of customer service and satisfaction. We had all our food stuff thrown away as it got spoilt. With the water shortage in eThekwini it is very difficult to keep food items.