Defy poor after service

Dear Defy

Please take take that I logged a call with the defy call centre on the 6th of March. I had no phone calls about when a technician would come and have a look atvtge fridge. I called again on the 13th of March they then promised to send a technician on the 14th. My parents waited the whole day with no one pitching only to be told at the end of the day the technician couldn't make it. Then two days later a technician arrived only to say something about loadshedding causing a part to touch the back panel hence the noise. So he pushed everything back in its place. He didn’t call me but spoke to my mum. I asked for a written report from both Defy and the service provider and I had nothing. I was told a Defy technician would come and have a look at the fridge and no one pitched. The noise is back and worse than before. I call again today and now must wait another two days for another technician to come and have a look. I need Defy to extend my warranty on this fridge due to their pathetic service and who knows what damage all the waiting and the real problem with the fridge is causing. Or if you can't fix it replace it.

So a second more Senior technician arrived today. Only to do the same as the first technician that came out. Which was to push parts back into place and tighten the back cover. But this time.he promised to have done a better job.