Defy poor after service

Good evening, I feel the after service of your technicians is very poor. My side by side fridge freezer had an error on the front screen so we did what most people would do and contact the customer care line to get it rectified as its still under guarantee, so far so good as I was told to wait up to 3 working days for a technician to be in touch with me,.surprise surprise I get a phone call the next day. Then the wheels fall off as the technician wants to dictate to me when will be suitable for him which I reluctantly agreed to as I need this issue sorted out. He comes and does his evaluation and says a part is needed to be ordered as he has no stock, fine.I understand. What a complete disappointment to get the technician out as it always needs to be a time of convenience for him. Took over 5 working days to get to a time that was convenient. Was utter poor service where I felt I had to lick his ass to come and sort out the problem. I really will think twice about buying a "reputable" defy brand.