Defy Pathetic Service

<p>I reported my faulty oven door that shattered in pieces on the 26th June 2017 at Pick n Pay Ottery Hyper , Cape Town where I purchased my Defy Petite Chef Oven which is still under guarantee. I followed up with Pick n Pay Ottery to get Defy to send out a technician. Eventually Defy sent out two technicians on the 13th July 2017, who was supposed to come back to me. Up until today I am still waiting, phoning Defy asking them what is the delay??? Too many stories are told when I am on the phone with Defy that “the manager is on leave, they were stocktaking (which by the way has nothing to do with technicians) and that Defy will get back to me or that they do not want to be disturbed (since when does an employee treat their clients or customers like that)’’. Every time I phone, they tell me the same things back to me. I am at the point where I am frustrated and just need my oven to work desperately.</p> <p>The reference no. I was given was 738 926 still under warranty</p> <p>Again this is just another excuse upon excuse which really shows how pathetic Cape Town (SA’s) customer service is.</p>