Defy - Pathetic after-sales service

First contacted on 19-03-2019 to log a call with call-center ( ********** ) - Ref. ********** 21-03-2019 Technician visited site and advised part needs to be ordered 28-03-2019 Follow-up with call-center regarding no feedback, spoke to Selina 04-04-2019 Follow-up with call-center again regarding no feedback, spoke to Sibosiso 05-04-2019 Follow up with call-center again as no satisfactory feedback was provided, spoke to Tim, he advised we contact the Cape Town office 05-04-2019 Spoke to Claudine in Cape Town ( ********** ), requested to speak to a manager. Spoke to George who promised he will revert before close of business with feedback - No feedback and/or call-back received as yet

This is pathetic and unacceptable service, especially for such a large company I would not advise anyone to support this company if this is how they do after-sales support