Defy Pathetic After-sales Service.

I bought a brand new defy fridge less than 18 months ago. The fridge and freezer suddenly stopped cooling.

Barnard’s TV Centre were assigned the job to repair my fridge. They repaired it twice and both times stopped working after a couple days. I had to go through the process with Defy for the 3rd time after which they assigned a Defy repair assistant (Godfrey Maphosa). It has been over a week since speaking and constantly phoning to arrange a time for Godfrey to repair the unit, but he has had a new story as to why he can’t make it for over a week.

I am still waiting for my fridge to be repaired which has caused a whole lot of inconvenience and money during its down time over the past 3 weeks.

Defy also refuses to replace the fridge even though this is the third attempt at trying to fix it.

I am disgusted at the after-sales service received from Defy. This is completely unacceptable.