Defy passing the bucket in after sale service.

I bought a fridge in April 2018 and reported already in July 2018 that the non-freeze freezer, is freezing up making ice all over the drawers so that the drawers can not open. They have sent a technician twice, replacing parts, but still this is a problem unresolved. After contacting them again as the freezer still freezes up, they once again sent the technician, who advised that the fridge needs replacement as it cannot be repaired. From then, we struggled to get any feedback from Defy, and when contacting them, they just pass the bucket to a guy called Lucas that does not even answer the phone. From the beginning of this purchase, it was a time wasting fruitless experience. Feels like we purchased a second hand fridge. Reference no: ********** .