Mm
Myron mymy.zn
1 reviews | Active since Sept 2023
15 Sept 2025, 15:09
Defy Oven keeps Breaking and no credit Bieng passed.
Defy Oven Keeps Breaking – and no credit Bieng passed
I bought a Defy oven from OK Furniture last year. It has broken 3 times in over 1 year, and each time a technician has to come and repair it. Ok furniture says I have to waite for a technician to access and pass the credit. The technician says they only repair the unit and can not pass a credit. How long must repairs keep happening to the unit for it be seen as defective?
This is unacceptable am I entitled for endless repairs, when I purchase a defy product?
Regards Myron
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
15 Sept 2025, 15:30Good day Myron,
We apologise for the inconvenience caused.
The service team will be in touch.
We apologise for the inconvenience caused.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Appliances's reply15 Sept 2025, 15:30
Official
Good day Myron,
We apologise for the inconvenience caused.
The service team will be in touch.
We apologise for the inconvenience caused.
The service team will be in touch.
Warm regards,
Defy Customer Care
Mm
Myron mymy.zn's updateReviewer Update
18 Sept 2025, 17:53Good day, thank for confirmation of review but since no one has been in touch.
Warm regards
Myron
Warm regards
Myron
Mm
Myron mymy.zn's update18 Sept 2025, 17:53
Reviewer Update
Good day, thank for confirmation of review but since no one has been in touch.
Warm regards
Myron
Warm regards
Myron
Mm
Myron mymy.zn's updateReviewer Update
22 Sept 2025, 18:47Thank you for the phone call today Defy but I'm still disappointed as it feels like Defy is shifting the blame. I was told today the oven is over heating due to too no ventilation on the oven.
The oven has visible bottom ventilation and has been repaired three times without any mention of incorrect ventilation. It is unreasonable for Defy to now claim installation is at fault. If that were the case, it should have been raised at the first repair visit.
Warm
Regards
Myron
Warm
Regards
Myron
Mm
Myron mymy.zn's update22 Sept 2025, 18:47
Reviewer Update
Thank you for the phone call today Defy but I'm still disappointed as it feels like Defy is shifting the blame. I was told today the oven is over heating due to too no ventilation on the oven.
The oven has visible bottom ventilation and has been repaired three times without any mention of incorrect ventilation. It is unreasonable for Defy to now claim installation is at fault. If that were the case, it should have been raised at the first repair visit.
Warm
Regards
Myron
Warm
Regards
Myron
Defy Appliances's replyOfficial
29 Sept 2025, 14:07Good day Myron,
Kindly advise if you are still experiencing an issue with your unit? as you advised that the unit is working on the last communication with the service team.
We will advise the team to make contact again.
Warm regards,
Kindly advise if you are still experiencing an issue with your unit? as you advised that the unit is working on the last communication with the service team.
We will advise the team to make contact again.
Warm regards,
Defy Customer Care
Defy Appliances's reply29 Sept 2025, 14:07
Official
Good day Myron,
Kindly advise if you are still experiencing an issue with your unit? as you advised that the unit is working on the last communication with the service team.
We will advise the team to make contact again.
Warm regards,
Kindly advise if you are still experiencing an issue with your unit? as you advised that the unit is working on the last communication with the service team.
We will advise the team to make contact again.
Warm regards,
Defy Customer Care
Mm
Myron mymy.zn's updateReviewer Update
29 Sept 2025, 15:14Good day
The unit is still working since the 3rd repair on the 22 of sept. The team have made contact. Thank you.
Regards
Myron
The unit is still working since the 3rd repair on the 22 of sept. The team have made contact. Thank you.
Regards
Myron
Mm
Myron mymy.zn's update29 Sept 2025, 15:14
Reviewer Update
Good day
The unit is still working since the 3rd repair on the 22 of sept. The team have made contact. Thank you.
Regards
Myron
The unit is still working since the 3rd repair on the 22 of sept. The team have made contact. Thank you.
Regards
Myron
Defy Appliances's replyOfficial
29 Sept 2025, 15:32Good day Myron,
Thank you for the feedback.
Thank you for the feedback.
Warm regards,
Defy Customer Care
Defy Appliances's reply29 Sept 2025, 15:32
Official
Good day Myron,
Thank you for the feedback.
Thank you for the feedback.
Warm regards,
Defy Customer Care