Defy only provide temporary fixes to items under warranty

I have a defy fridge. Since it was brand new I've been having issues with the water dispenser. Pressing the lever, sometimes no water comes out or it shoots in a different direction running down the fridge door and not going inside the glass.

What I am upset about is, that everytime I contact defy, they verify if it is still under Warranty and once they are satisfied, they send a technician out to me. When the guy gets here, he replaces the nozzle part of the water tray inside the fridge. Two days later, it goes back to normal.

This technician has come and did the same thing. Over and over 3 times now. While the technician was here. I explained to him it cannot be the nozzle but perhaps the inner component in the door. I am not stupid, and my common sense tells me that it's the machanism within the door that's the issue.

I am tired of defy sorting out the problem temporarily. I paid money for your product, but it seems these temporary fixes are done to say the customer is "satisfied" when in actual reality they are just doing these temporary fixes until the warranty is over and then they can tell me, sorry it's out of warranty and now I must pay.

I'm really tired of going back and forth with defy. They need to recommend one of their best technicians, someone who indefinitely assess's the problem and provides a Permanent Solution.

While defy may say wear and tear. It's best to note, for all this fridges life, the water dispenser cannot be used the way its expected to work because of this issue. I do not misuse my appliances as I've worked hard and paid for it. I'm fully aware how to prolong a fridges lifespan, and I really need this sorted out, once and for all before this fridge goes out of warranty. Please defy, stop beating around the bushes, fix your customers issue.

I am Contactable on ********** 949

Thank you.